Privacy Policy

Last Updated: January 28th, 2025

1. Introduction

Welcome to MakeMyKB ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit makemykb.com (the "Website") and purchase downloadable knowledgebase files (the "Services").

MakeMyKB is operated by Michael Cooper, a sole trader based in the United Kingdom, and adheres to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Michael Cooper is the sole data controller of personal data processed through MakeMyKB. Contact us at support@makemykb.com for any queries about this policy or your data.

3. Data We Collect

We collect the following types of personal data:

Contact Information: Name, email address, and any other details you provide when contacting us.
Payment Information: Processed securely by third-party payment providers like Stripe or PayPal. We do not store payment details.
Website Usage Data: Collected via cookies and analytics tools to improve user experience.

4. How We Use Your Data

We use your personal data to:

Provide and manage access to our Services.
Process transactions securely.
Respond to your inquiries and provide customer support.
Analyze Website usage for improvement and troubleshooting.

5. Legal Basis for Processing

We process personal data under the following legal bases:

Contractual Necessity: To deliver the Services you have purchased.
Legal Obligations: To comply with financial, tax, and regulatory requirements.
Legitimate Interests: For business operations, fraud prevention, and improving the Website and Services.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Sharing Your Data

We may share your personal data with:

Payment Processors: Stripe and PayPal, to facilitate secure transactions.
Legal Authorities: If required by law or to enforce our terms and policies.

8. Your Rights

Under the UK GDPR, you have the following rights:

Access your personal data and obtain a copy.
Request correction or deletion of inaccurate data.
Restrict or object to processing under certain conditions.
Data portability in a structured, commonly used format.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at support@makemykb.com.

Usually, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to prevent personal data from being disclosed to unauthorized individuals. We may also contact you for further information related to your request to speed up our response.

We try to respond to all legitimate requests within one month. It may take us longer than a month if your request is particularly complex.In this case, we will notify you and keep you updated.

9. Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

10. Cookies

We use cookies to enhance your experience on our Website. Please see the table below for a full list of cookies used.

Cookie	Purpose
blesta_sid	We use this cookie on our Client Portal at https://my.makemykb.com to track the session ID of our users.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting on the Website, and we encourage you to review it regularly.

12. Complaints

You can make a complaint to a supervisory authority regarding our processing of personal data at any time. In the UK, the Information Commissioner’s Office (ICO) is the supervisory authority. For information on how to contact the ICO, please visit here. However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@makemykb.com

Address: Michael Cooper, United Kingdom